Success Stories
See how pharmacies are transforming their operations with Mediyaam.
Average billing time reduction
37%
Faster checkout experiences across retail counters
Inventory carrying cost savings
28%
Less capital locked in slow-moving or expired stock
Branches managed centrally
120+
Head offices monitor performance in real time
From single-store pharmacies to multi-branch chains, Mediyaam provides a repeatable playbook: understand the bottleneck, map the right workflows, and configure automation that teams will actually use. Explore the detailed journeys below.
Independent Retail Pharmacy
City Medical Store Increases Efficiency by 40%
City Medical Store, Pune • Pune, India
A busy neighborhood pharmacy was struggling with long queues, stock mismatch, and zero visibility into expiries. Mediyaam digitized every counter and consolidated real-time data for the owner.
Challenges
- Manual billing that averaged 12 minutes per customer
- Expiry write-offs every quarter due to lack of alerts
- No single view of purchase history or top-selling SKUs
Mediyaam Approach
- Deployed Mediyaam Smart Billing and role-based POS access
- Configured expiry alerts and automated reorder points
- Introduced product-wise profitability dashboard
Measurable outcomes
Billing time
−40%
Expiry losses
0 in last 6 months
Working capital freed
₹4.5L
Products used
“We close the store 30 minutes earlier every day without losing sales. Mediyaam keeps my counters running like clockwork.”
Amit Sharma, Owner
Multi-Branch Pharmacy Chain
HealthCare Chain Manages 10 Branches Seamlessly
HealthCare Plus Pharmacy Group • Hyderabad, India
The group added five new stores in one year but had no centralized control. Mediyaam unified procurement, warehouse dispatch, and branch-level KPIs within a single dashboard.
Challenges
- Inconsistent pricing and discounting at each branch
- Manual spreadsheets for inter-branch transfers
- Delayed reporting that made compliance audits painful
Mediyaam Approach
- Central purchase approvals with automated branch replenishment
- Live stock ledger for each location and warehouse
- Scheduled compliance and GST-ready reports mailed weekly
Measurable outcomes
Reporting time
−50%
Stock variance
<1%
Admin hours saved
60 hrs/month
Products used
“Branch managers finally operate with the same playbook. I can see sales, inventory, and expiries for every location on one screen.”
Sonia Verma, COO
Hospital Outpatient Pharmacy
Hospital Pharmacy Cuts Insurance Claim Cycle
Green Valley Specialty Hospital • Bengaluru, India
Insurance reimbursements were delayed because prescriptions, claims, and dispensing were managed in separate systems. Mediyaam integrated with the HIS and automated compliance checkpoints.
Challenges
- Claim packets required manual reconciliation before submission
- Regulatory audits flagged missing batch-level traceability
- High-value injectables frequently went out of stock
Mediyaam Approach
- Two-way integration between HIS and Mediyaam dispensing
- Batch/lot capture at GRN and dispensing for audit-ready logs
- Demand forecasting tied to scheduled procedures
Measurable outcomes
Claim cycle time
−35%
Regulatory non-compliance
0 findings
Stockouts of injectables
−70%
Products used
“Audits are now a non-event. Our pharmacy team focuses on patient care instead of filling spreadsheets.”
Dr. Kabir Malhotra, Pharmacy Director
Regional Pharma Distributor
Wholesale Distributor Gains 360° Visibility
MedSupply Distributors • Ahmedabad, India
MedSupply services 1,200 retailers but lacked insights into receivables and route performance. Mediyaam connected warehouse, field sales, and finance workflows.
Challenges
- Vehicles left with 20% unused capacity because demand was estimated manually
- Receivables ageing crossed 75 days on key accounts
- Promotions were launched without measuring sell-through
Mediyaam Approach
- Route optimization with demand snapshots for every beat
- Automated credit limits, dunning reminders, and e-invoicing
- Sell-through analytics combining POS pull data from retailers
Measurable outcomes
Dispatch utilization
↑ to 94%
DSO (days sales outstanding)
−22 days
Promo ROI visibility
Real-time
Products used
“We finally have conviction before loading a truck. Cash flow improved within the very first quarter.”
Nisha Patel, Managing Partner